Cognigy was an Enterprise Voice Agents company founded in 2016 and based in Düsseldorf, Germany. It was acquired by NICE in 2025 for $955M.
| Date | Stage | Amount | Valuation | Lead investors |
|---|---|---|---|---|
| Jul 28, 2025 | Acquired | $955M | $955M | NICE |
| Jun 1, 2024 | Series C | $100M | — |
| Eurazeo |
| Feb 17, 2022 | Series B | $15M | — | DTCP |
| Jun 1, 2021 | Series B | $44M | — | Insight Partners |
| Nov 26, 2019 | Series A | $5.9M | — | DN Capital |
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An enterprise conversational AI platform for deploying voice and digital AI agents across 100+ channels, combining generative and intent-based NLU for contact center automation. Pre-integrated with major CCaaS and telephony systems; supports GDPR-compliant on-prem and cloud deployments. Named a Forrester Wave Leader in 2026 Conversational AI Platforms for Customer Service. Acquired by NICE Ltd. in September 2025 for $955M and now operates as NiCE Cognigy.
A real-time AI assistant for human contact-center agents that surfaces relevant knowledge articles, next-best-action suggestions, and sentiment context during live voice and chat interactions. Includes Identity Assist, Wrap-up Assist, and Language Assist modules. Reduces average handle time by automating after-call work and surfacing in-call guidance, allowing agents to focus on complex escalations rather than knowledge retrieval.