Cresta

• ▶0:40

  1w ago·116 views

  Introducing Cresta CLI

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• ▶2:48

  2w ago·79 views

  How Sunbit uses Cresta AI to deliver 24/7 service and contain 50% of customer interactions

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• ▶2:48

  1mo ago·16 views

  How Sunbit uses Cresta AI to deliver 24/7 service and contain 50% of customer interactions

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• ▶1:22

  1mo ago·140 views

  Introducing the Next Generation of Cresta Insights

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• ▶2:41

  1mo ago·86 views

  AI Agents that customers love and businesses trust

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• ▶1:58

  1mo ago·95 views

  How Cresta and Atento Are Bringing Hybrid Human-AI CX Transformation to Enterprises

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• Cresta Real-Time Coaching

  An AI layer that monitors live agent calls and chats, surfacing in-call guidance such as suggested responses, objection handling, and compliance prompts in real time. Auto-scores 100% of interactions and reinforces winning behaviors with coaching plans tailored per agent. Deployed by Porsche, Cox Communications, and Rocket Mortgage to improve conversion rates and reduce handle time without requiring managers to monitor live calls manually.

• Cresta Knowledge Agent

  A browser-embedded AI assistant that analyzes live conversations and on-screen data to surface relevant knowledge-base articles and answers in real time for contact-center agents. Launched in March 2025, it integrates with existing agent workflows without requiring a separate interface switch. Reduces time agents spend searching for information during calls, cutting average handle time and improving first-call resolution rates.

• Cresta Agent Operations

  A unified supervision hub for managing both AI and human agents in contact centers. Supervisors can view live conversation states, inject guidance, pause or override AI agents mid-call, and force handoffs to human agents. Includes real-time translation for multilingual support teams, enabling agents in one country to serve customers in another with AI handling translation and cultural nuance in milliseconds.

Most recent patents

• GTM Strategy & Operations Manager, EMEA

  United Kingdom (Remote) · Remote OK
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• Sales Development Manager - West

  San Francisco, United, States (Hybrid)
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• Sales Development Manager - East

  New York, United, States (Hybrid)
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• Senior Full Stack Engineer - Conversation Intelligence

  United States (Remote) · Remote OK
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• Software Engineer Intern

  Toronto Canada
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• Manager of Enterprise AI Success.

  United States (Remote) · Remote OK
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• Senior Product Engineer

  United States (Remote) · Remote OK
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• Forward Deployed Product Manager, AI Agent

  United States (Remote) · Remote OK
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• Growth Marketing Manager

  United States (Remote) · Remote OK
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• Strategic Solutions Engineer, East

  United States (Remote) · Remote OK
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• Deal Strategy & Operations Manager

  India (Remote) · Remote OK
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• Deal Strategy & Operations Manager

  United States (Remote) · Remote OK
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• Special Projects, AI Agents Team

  United States (Remote) · Remote OK
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• Solutions Engineer, AI Agent

  United States (Remote) · Remote OK
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• Solutions Engineer, AI Agent

  United States (Remote) · Remote OK
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• Enterprise Solutions Engineer

  United States (Remote) · Remote OK
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• Engagement Manager (Professional Services Sales)

  United States (Remote) · Remote OK
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• Customer Engineer

  United States (Remote) · Remote OK
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• Event & Field Marketing Manager - East

  United States (Remote) · Remote OK
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• Senior Windows Native Application Engineer (Screen Recording)

  Canada (Remote); Toronto, Canada (Hybrid); United States (Remote) · Remote OK
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