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Dialpad — Contact Center AI · fobi

Live

Coming soon

Agriculture Tech
AI Agents & Models
Autonomy
Avatars & Digital Humans
Biotech / Synthetic Biology
Blockchain / Crypto
Brain-Computer Interfaces
Climate Tech
Cloud & Edge Computing

Commerce
Cybersecurity
Data Infrastructure
Defense
Digital Identity
Education Tech
Energy
Fashion & Textiles
Food Tech

Healthcare Systems
Longevity & Human Enhancement
Manufacturing
Materials Science
Mobility
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Dialpad

Dialpad provides a cloud business communications platform with built-in voice AI for real-time transcription, sentiment analysis, and agent coaching. Raised $230M at a $2.2B valuation in 2021; recently acquired Koopid for multilingual voice AI capabilities.

Dialpad is the leading unified-communications platform with native voice AI, serving 30,000+ businesses including WeWork and Uber.

dialpad.com Contact Center AI

United Statesprivate

At a glance

Total raised

$418M

last round series f

Headcount

1k-5k

approximate · public range

Headquarters

San Ramon

United States

Founded

2011

15 years active

Status

Private

Contact Center AI

Latest valuation

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Date	Stage	Amount	Valuation	Lead investors
Dec 1, 2022	Series F	$50M	—	—
Dec 16, 2021	Series F	$170M	$2.2B

AI bull / bear

Bull case

Dialpad's native voice AI — built into the platform from day one, not bolted on after the fact — gives it a genuine architectural edge over incumbents like Five9 and Genesys that are still stitching together AI acquisitions. With 30,000+ paying businesses including WeWork and Uber, Dialpad has real-world feedback loops to train its transcription, sentiment, and coaching models at scale. The acquisition of Koopid adds multilingual voice AI capabilities that expand the addressable market into global customer service operations just as enterprises demand language support. The $230M raised at a $2.2B valuation in 2021 provided a multi-year war chest, and the shift from premise-based contact centers to cloud-native platforms is still in early innings — less than 30% penetration. Dialpad bundles UCaaS and CCaaS on a single codebase, which lowers total cost of ownership and simplifies procurement for mid-market buyers who want one vendor instead of three.

Bear case

Dialpad faces a brutal competitive squeeze. Microsoft Teams and Zoom are embedding rival AI features directly into platforms users already pay for, making a separate Dialpad license harder to justify. The $2.2B valuation from 2021 now looks rich given that growth-stage multiples have compressed across cloud software, and no subsequent funding round has validated that figure. With no recent funding history on record, Dialpad may be conserving cash rather than investing aggressively. The mid-market focus that drove early adoption also creates ceiling problems — large enterprises with complex telephony requirements still lean on Genesys, NICE, and Five9, which have deeper compliance credentials in regulated verticals like healthcare and finance. Koopid's technology needs integration and may not deliver the quantum leap in multilingual accuracy that global buyers expect, especially as LLM-powered real-time translation from OpenAI et al. targets the same use case for free.

Generated by deepseek-v4-flash · June 2, 2026Refreshes quarterly · see disclosures

Dialpad

At a glance

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Funding history

How they make money

Founder backgrounds

Craig Walker

John Rector

Brian Peterson

AI bull / bear

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Dialpad Agentic AI Platform

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