Dialpad is a Contact Center AI company founded in 2011 and based in San Ramon, United States. It has raised $370M in total funding, most recently a Series F in 2022.
| Date | Stage | Amount | Valuation | Lead investors |
|---|---|---|---|---|
| Dec 1, 2022 | Series F | $50M | — | — |
| Dec 16, 2021 | Series F | $170M | $2.2B | ICONIQ Capital |
| Oct 6, 2020 |
| Series E |
| $100M |
| $1.2B |
| OMERS Growth Equity |
| Jul 17, 2018 | Series D | $50M | — | ICONIQ Capital |
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A video and audio conferencing platform with built-in Voice Intelligence (Vi) that transcribes calls in real time, detects sentiment, tracks keywords, auto-generates meeting summaries, and produces action items. Built on a proprietary LLM trained on 6B+ minutes of business conversations. Integrates with Google Workspace, Microsoft 365, and Slack for post-meeting workflow automation. Used by 30,000+ businesses including WeWork and Uber.
Launched October 2025, this platform enables businesses to build autonomous voice and text AI agents that understand complex requests, reason through multi-step tasks, and execute them end-to-end via secure connectors to business systems. Replaces traditional scripted chatbots with fully orchestrated AI agents capable of acting across CRM, ticketing, and communications tools without human intervention. Targets enterprises wanting to automate full customer-service and sales workflows rather than just individual interactions.
2 patents on file, but none with both an extractable figure and an abstract on Google Patents yet.