Kore.ai is an Enterprise Voice Agents company founded in 2014 and based in Orlando, United States. It has raised $150M in total funding, most recently a Growth in 2024.
| Date | Stage | Amount | Valuation | Lead investors |
|---|---|---|---|---|
| Feb 1, 2024 | Growth | $150M | — | FTV Capital |
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Kore.ai's flagship enterprise conversational AI platform for building and deploying voice and digital virtual assistants across 100+ channels. XO v11 adds fully autonomous agentic orchestration powered by DialogGPT for dynamic, context-aware conversation routing. Technology-agnostic: supports bring-your-own LLM, NLU, and speech providers. Used by 200+ Fortune 2000 companies including PNC Bank, AT&T, Cigna, MetLife, and TD Bank. Named a Forrester Wave Leader in Cognitive Search Platforms 2025.
A real-time AI assistant layer for human contact-center agents that provides in-call guidance, next-best-action recommendations, and automated after-call wrap-up summaries. Surfaces knowledge-base articles and response suggestions based on live conversation context, reducing average handle time and improving first-call resolution. Integrates with major CCaaS platforms and CRM systems; complements the XO Platform's automated agent tier for hybrid human-plus-AI contact-center deployments.
13 patents on file, but none with both an extractable figure and an abstract on Google Patents yet.
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