Observe.AI is a Contact Center AI company founded in 2017 and based in San Francisco, United States. It has raised $213M in total funding, most recently a Series C in 2022.
| Date | Stage | Amount | Valuation | Lead investors |
|---|---|---|---|---|
| Apr 1, 2022 | Series C | $125M | — | SoftBank Vision Fund 2 |
| Sep 1, 2020 | Series B | $54M | — | Menlo Ventures |
| Dec 1, 2019 |
| Series A |
| $26M |
| — |
| Menlo Ventures |
| Aug 1, 2018 | Seed | $8M | — | Nexus Venture Partners |
No articles ingested yet for Observe.AI. Once the hourly news pipeline is live, every article the classifier tags as mentioning this company appears here with its one-line AI summary and sentiment.
Fully automated voice agents for inbound contact-center calls, launched March 2025. Handles natural speech with barge-in detection and non-interrupting responses, completing tasks like account lookup, payment collection, and FAQ resolution. Positioned for enterprises looking to deflect high-volume inbound calls before routing to human agents.
Real-time coaching panel displayed alongside live customer calls, surfacing relevant knowledge, suggested responses, and compliance reminders to human agents. Reduces average handle time and increases first-call resolution for contact centers; integrates with existing CCaaS stacks via API.
Conversational analytics layer built on 100%-call-coverage transcription. AskObserve lets business teams query the full call corpus in natural language—surfacing trends, escalation patterns, and customer sentiment without SQL or BI tooling. Announced June 2025 as part of a broader Voice of Customer Intelligence expansion.
3 patents on file, but none with both an extractable figure and an abstract on Google Patents yet.