Retell AI is a Voice Agent Infrastructure company founded in 2023 and based in San Francisco, United States. It has raised $4.6M in total funding, most recently a Seed in 2024.
Retell AI launches Conductor, a new voice AI product featuring enhanced capabilities.
WebSocket-based API for building and deploying AI phone agents with sub-800ms latency. Supports inbound and outbound calling via Twilio, Telnyx, Vonage, or Retell's own carrier (BYOC). Compatible with GPT-4, Claude, and custom LLMs; integrates ElevenLabs and other TTS providers. Used by hundreds of companies for outbound sales, appointment scheduling, and customer support automation.
No-code drag-and-drop interface for mapping call logic, branching conditions, webhook triggers, and IVR navigation without writing code. Includes simulation testing to validate agent behavior before deployment. DTMF navigation allows agents to traverse IVR menus automatically, enabling automation of previously inaccessible phone workflows.
Omnichannel extension of the voice agent platform that deploys the same agent logic as a lightweight web-embedded text chat widget. Enables enterprises to maintain a single agent configuration serving both phone and web interactions, with shared conversation analytics and quality-assurance tooling across modalities.